Questions & Answers

Support Packs


The Support Packs include a package of premium services by MacArts Creative Studio. Analyze your requirements and configure your Odoo Apps according to your needs. The consultant will also train you on how to use the Odoo Apps, coach you on how you can use Odoo's functions and features to grow your business. He will also customize your Odoo apps provided. Time of development and implementation. depends on the numbers of apps you are using and other factors such as the server, Operating System (Please note that we do not implement Odoo Apps and other services on Microsoft WIndows).
You can use Support Packs for App Development and Customisation, Web & Graphic Design, SEO & Server Maintenance.


Before implementation, our consultant will analyze the way your business runs and suggest the best way to use Odoo. We will handle all configuration and coach you on how to use Odoo. This service is organized through planned sessions (over the telephone or online) where our consultant will carry out a more in-depth analysis of your needs to see what can be improved in line with the existing functional possibilities of the official Odoo Apps. We will provide you training material so that you are always able to use the latest version of Odoo Apps.


For advanced needs, such as custom development, you can work with us or an official Odoo partner. Developments carried out by Odoo and its Partners are usually charged per day of consulting or development.
MacArt Creative Studio offers packs charged hourly (in sets of 1h, 10h and 100h). You submit a ticket or email with a description of an issue and the necessary steps to reproduce and we will provide you with timing based on our experience. We charge for every started hour of work.


1) Customer submits  a ticket or email with a description of an issue and the necessary steps to reproduce
2) We reply (usually within 24h) and provide with the time needed to fix an issue or proceed with development &/or implementation
3) Customer Agrees with the timing and proposed solution
4) We carry on the work specified in point 2 and update customer with total Support Pack hours remaining report (by email)

In case of working on Customer's servers, the customer has to also provide access to the server


We mainly provide remote(online) support. However, you can hire a consultant to visit you onsite for an additional charge. We are based in Dublin/Ireland and on-site services outside of our location would result in transportation and accommodation charges.


No, Support Packs are only for your use. We are happy to provide the special support offer for referred customers. 


This depends on many factors such as company size, project stage and planned developments. Feel free to contact us so we can estimate your needs.
Some SMEs, that already have the system up and running are using around 10h a month. It may be enough to use 5h for server maintenance and keeping it up to date, and the rest of the hours for minor developments and SEO/Graphic Services.  


 All services offered by the Company are provided on a non-refundable basis. Website Terms & Conditions


These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").


Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.


Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

B2B & B2C Terms of Service

The following terms of service ("TOS") will apply to the agreement to provide service between Ciertech, ("Company"), and the individual or business entity identified on the order form for said services ("Customer").


Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. The customer also acknowledges that the Company reserves the right to change the specified rates and charges from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its suppliers.


Customer acknowledges that the Company is under no obligation to provide services under the terms of this Agreement until all stated charges have been paid-in-full, and Company has been able to adequately verify the validity of said payment.

Any account that becomes past-due may be suspended or disabled for non-payment at any time at the sole discretion of the Company. Accounts suspended or disabled for non-payment may be subject to a restoration charge due and payable prior to service being restored. Any accounts that are not collectable by the Company will be turned over to an outside collection agency.


All services rendered by the Company are provided on a non-refundable basis.


Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Customer for services during the period damages occurred. The customer also acknowledges that in no case will the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Customer for services during the period damages occurred. Customer acknowledges that they make use of Companies' services and facilities at their own risk.


The company will not sell, lease, borrow, give, or otherwise dispose of any type of customer-provided information to any third party unless compelled to do so by law or in cooperation with any law enforcement investigation. Company reserves the right to collect and utilize any customer information, including, but not limited to email addresses and web site cookies, for internal tracking and/or marketing purposes.


Should Customer violate any of these terms, the Company will attempt to contact the customer by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer's services without any type of notification.